Contact
I make it a point of honor to respond to every email within a maximum of 24 to 48 hours (and we do not count public holidays or weekends). A question about our products? About your order? A partnership request? Something not working on the site?
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Is your website secure?
On our website https://1001bees.com/, the security of your data is ensured through complete encryption. We collaborate with trusted payment providers, such as Stripe and PayPal, to guarantee the reliability and security of every transaction. For more details, you can also consult our Privacy and Cookie Policy.
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Where is the website hosted?
Our servers are hosted in France.
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What is your delivery time?
We commit to processing your order within 12 to 24 hours of receipt, Monday to Saturday.
Once processed, your order is shipped subject to availability within 72 hours.
Package delivery generally takes 8 to 10 business days. However, delivery time can extend up to 15 business days, as our products are shipped from various locations. [1]Due to the variety of our offering, we collaborate with several suppliers located in France, other European countries, as well as Asia and the United States, among others. -
Do you deliver to overseas territories (DOM-TOM) or elsewhere in the world?
Absolutely. We deliver to DOM-TOM, Benelux, Switzerland, as well as the United States, Asia, etc. In short, anywhere in the world, and for free.
However, please contact us by email at [email protected] avant de passer commande afin de vérifier si des frais de livraison supplémentaires (totalement indépendants de notre volonté et en respect des réglementations locales, le cas échéant) pourraient s'appliquer.
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How to track my order?
Once your order has been shipped, you will receive an email with a tracking link to follow your package. Please check your spam folder if you do not find it in your inbox.
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Can I cancel my current order?
Yes, you can cancel an order within one hour of purchase.
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How to return an item?
Please contact us at [email protected]; we will explain the return procedure to you. Shipping costs are at your expense. Details can be found in our General Terms and Conditions of Sale.
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How does the return policy work?
Our goal is to ensure your complete satisfaction with your purchase. If you have ordered from France, Belgium, Benelux, or other European Union countries, including overseas territories (DOM-TOM) (or even Switzerland), you can return the item within 14 days of receipt and receive your refund within one month. For other countries, the current rules will apply.